Frequently Asked Questions
Everything you need to know about your Zirozi shopping experience.
What is the standard shipping time for electronics?
Orders are typically processed within 24 hours. Depending on your location, standard shipping takes between 3 to 7 business days. Express shipping options are available at checkout.
Do all Zirozi products come with a warranty?
Yes, all electronic devices sold on Zirozi come with a minimum 12-month manufacturer warranty covering technical defects. Extended protection plans can be added to select items.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund or exchange.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options like Klarna and Affirm for higher-priced electronics.
Are your products brand new or refurbished?
Zirozi primarily sells brand new, factory-sealed products. Any refurbished items are clearly labeled 'Certified Refurbished' and undergo rigorous multi-point inspections before listing.